As a marketing assistant and secretary, I worked daily with customer service, responding to demands and complaints and, most importantly, resolving customer problems. In my experience, I learned that the foremost thing in a relationship with a customer is to understand the demand and, with patience and dedication, do everything possible to resolve the problem and give them the confidence that they are being treated as a unique and valuable person. During the six years that I have worked in customer service, I have had the opportunity to develop my skills, both technical and in terms of relationships with people. So, I am highly qualified to deal with people with patience and empathy and understand their demands, which is very important. Also, I find it easy to learn and use the tools available to get the job done. I believe that all of these elements make me a highly qualified professional who would positively impact a team of virtual assistants.

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