I've experience as a Quality Assurance Engineer with a strong experience on Analytical thinking, prioritizing tasks in a heavy/busy workload environments to finish them in a timely manner.
Gained the knowledge of good communications Skills to collaborate with Clients, creating reports for Analytical purpose and giving support to customer Queries in a efficient way.
In my career understood Customer needs and how customer use the application what kind of general issues they face when they use digital platform/e commerce website.
Performed the Admin tasks like resetting password, Add/updating client details in CRM, Removing the duplicate data.
Created small video like how to reset the password, use cases to solve the repeated Queries in a efficient way.
Listen carefully to the customer/client and try to solve them very quickly leads to the customer satisfaction which leads to product reputation.
Always important to take the customer feedback and client requirements which helps to improve the product quality and improves the product standard to the market trends.

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