With previous experience as the sole employee outside of Australia, as a Customer Service Manager of a SaaS company, I am accustomed to working remotely with little to no guidance.

My previous role within a start-up tech company was extremely diverse. In addition to typical Customer Service Manager duties such as emails, calls, customer complaints handling, employee recruitment and training, and account management, I also managed social media pages, handled company insurance renewals, wrote support and policy documentation, and managed product shipping and invoices.

I thrive off helping people, and I believe my prior experience and ability to tackle new challenges make me a valuable asset to any business. I am truly passionate about helping clients succeed in their businesses and feel grateful to be part of their journey. I believe I have outstanding communication, leadership, people and organisation skills. I am technically proficient with knowledge of a variety of CRM systems including Intercom and Salesforce. I am experienced at problem solving and complaints handling as well as highly motivated and a quick learner, that can adapt to new challenges easily

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Customer and Business Management Tools

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