With over 10 years of experience in the hospitality and the customer service industry, I am highly skilled in customer experience, conflict resolution, time management and task prioritization. I began my career working in hotels with roles as reception manager, duty manager and general manager. A role which I held for 5 years. I now manage a successful and busy salon in which I manage all the schedules, appointments, ordering, stock taking, filing, cash up, petty cash, close up, safety procedures etc.

Systems that I have experience working with include but are not limited to; Charts, Ving Card, Phorest, Mews, Wordpress and all aspects of Microsoft Suite.

I am an exceptional team player but also work independently and pride myself on excellent communication and handover skills.

I am passionate about the customer experience and skilled in handling grievances and complaints in a manner which leaves the customer satisfied while also upholding the policies of the company.

I am dedicated to creating brand awareness and have ran many successful media campaigns that have both increased revenue and also maintained the businesses online aesthetic.

 Productivity and Collaboration Tools

Marketing and Content Creation Tools

Customer and Business Management Tools

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